Senior IT Support Specialist - user accounts and access (remote)

Rivermark Wilder Insurance is looking for a Senior IT Support Specialist. The job centres on user accounts and access for catastrophe response, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Oklahoma City. • Applications are reviewed on a rolling basis.