Senior IT Support Specialist - user accounts and access (remote)

Bright Wren Telecom Group provides broadband and phone service around Boise, and we need a Senior IT Support Specialist to lead our user accounts and access. We keep people connected and take outages personally. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Boise. • We will tell you what to expect at each step of the hiring process.