Senior IT Support Specialist - user accounts and access (remote)

Harborlight Pike Water Authority is looking for a Senior IT Support Specialist. The job centres on user accounts and access for pipe repairs, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with pipe repairs. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Memphis. • We reply to every applicant.