Senior IT Support Specialist - user accounts and access (remote)

Summit Union Civic Services is looking for a Senior IT Support Specialist. The job centres on user accounts and access for public records, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Grand Rapids. • Applications are reviewed on a rolling basis.