Senior IT Support Specialist - user accounts and access (remote)

We are growing our team at Highbridge Quill Legal Group and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 38 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with document review. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Fort Worth. • We reply to every applicant.