Senior IT Support Specialist - user accounts and access (remote)

Amberfield Iron Property Management Group is a Little Rock property manager with leasing, maintenance and resident services. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would join a small organisation of about 182 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with unit turnovers. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Little Rock. • We will tell you what to expect at each step of the hiring process.