Senior IT Support Specialist - user accounts and access (remote)

Clearpath Fern Arts Center Group is looking for a Senior IT Support Specialist. The job centres on user accounts and access for visitor services, and it would suit someone who likes steady, practical work. You would join a small organisation of about 133 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Spokane. • We will tell you what to expect at each step of the hiring process.