Senior IT Support Specialist - user accounts and access (Raleigh, NC)

We are growing our team at Amberfield Ashton Foods and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer specifications. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.