Senior IT Support Specialist - user accounts and access (Portland, OR)

Bluepeak Bright Community Partners Group is a Portland charity working with residents on basic needs and opportunity, and we need a Senior IT Support Specialist to lead our user accounts and access. Flexibility and kindness are expected. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, Monday to Friday. • On site in Portland. • Applications are reviewed on a rolling basis.