Senior IT Support Specialist - user accounts and access (Pittsburgh, PA)

We are growing our team at Fernwood Oak Legal Group and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 46 people based in Pittsburgh. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Full-time, on a regular day shift. • On site in Pittsburgh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.