Senior IT Support Specialist - user accounts and access (Phoenix, AZ)

Lumen Ashton Legal Group is a Phoenix practice with attorneys, paralegals and client-service staff. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Phoenix. • We reply to every applicant.