Senior IT Support Specialist - user accounts and access (Orlando, FL)

Silverline Ivory Civic Services is looking for a Senior IT Support Specialist. The job centres on user accounts and access for constituent requests, and it would suit someone who likes steady, practical work. You would join a large organisation of about 450 people based in Orlando. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Orlando. • We reply to every applicant.