Senior IT Support Specialist - user accounts and access (Orlando, FL)

Highbridge Lantern Construction is looking for a Senior IT Support Specialist. The job centres on user accounts and access for safety records, and it would suit someone who likes steady, practical work. You would join a large organisation of about 419 people based in Orlando. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with safety records. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.