Senior IT Support Specialist - user accounts and access (Oakland, CA)

We are growing our team at Bright Haven Learning Group and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 21 people based in Oakland. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Oakland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.