Senior IT Support Specialist - user accounts and access (New Orleans, LA)

Nova Ivory Civic Services Group supports public agencies in New Orleans with budgeting, records and programmes, and we need a Senior IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Full-time, with a steady weekday schedule. • On site in New Orleans. • Applications are reviewed on a rolling basis.