Senior IT Support Specialist - user accounts and access (Nashville, TN)

Silverline Willow Construction Group delivers building projects for owners across the Nashville region, and we need a Senior IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with change orders. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.