Senior IT Support Specialist - user accounts and access (Milwaukee, WI)

Cedar Nest Financial Partners is looking for a Senior IT Support Specialist. The job centres on user accounts and access for customer onboarding, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer onboarding. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.