Senior IT Support Specialist - user accounts and access (Milwaukee, WI)

Ironwood Fern Civic Services is looking for a Senior IT Support Specialist. The job centres on user accounts and access for procurement, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Milwaukee. • Applications are reviewed on a rolling basis.