Senior IT Support Specialist - user accounts and access (Memphis, TN)

Summit Keystone Civic Services supports public agencies in Memphis with budgeting, records and programmes. We are hiring a Senior IT Support Specialist to take on user accounts and access. We follow procedures carefully and explain them clearly. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.