Senior IT Support Specialist - user accounts and access (Madison, WI)

Cedar Ashton Legal Group is looking for a Senior IT Support Specialist. The job centres on user accounts and access for client files, and it would suit someone who likes steady, practical work. People here care about clients, not just cases. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Madison, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.