Senior IT Support Specialist - user accounts and access (Kansas City, MO)

Highbridge Wren Energy Group delivers power and gas plans across the Kansas City region, and we need a Senior IT Support Specialist to lead our user accounts and access. We work closely with regulators and communities. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with meter readings. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Kansas City. • Applications are reviewed on a rolling basis.