Senior IT Support Specialist - user accounts and access (Jacksonville, FL)

Harborlight Junction Community Partners is a Jacksonville charity working with residents on basic needs and opportunity, and we need a Senior IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with grant reporting. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.