Senior IT Support Specialist - user accounts and access (Houston, TX)

We are growing our team at Bluepeak Ivory Inspection Services and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with test reports. Working arrangement • Full-time, on a regular day shift. • On site in Houston. • We will tell you what to expect at each step of the hiring process.