Senior IT Support Specialist - user accounts and access (Grand Rapids, MI)

We are growing our team at Amberfield Rowan Civic Services and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 33 people based in Grand Rapids. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.