Senior IT Support Specialist - user accounts and access (Columbus, OH)

Highbridge Cedar Civic Services Group provides shared administrative services to local governments around Columbus, and we need a Senior IT Support Specialist to lead our user accounts and access. Public service means patience, paperwork and pride in the outcome. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Columbus, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.