Senior IT Support Specialist - user accounts and access (Cincinnati, OH)

Bright Telecom provides broadband and phone service around Cincinnati. We are hiring a Senior IT Support Specialist to take on user accounts and access. Technicians and office staff share information daily. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • We will tell you what to expect at each step of the hiring process.