Senior IT Support Specialist - user accounts and access (Birmingham, AL)

Harborlight Bright Financial is a financial-services company in Birmingham. We are hiring a Senior IT Support Specialist to take on user accounts and access. Teams collaborate across risk, service and technology. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with regulatory reports. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Birmingham. • We reply to every applicant.