Senior IT Support Specialist - user accounts and access (Baltimore, MD)

Greenridge Juniper Health is a healthcare provider in Baltimore with clinics and support teams. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with clinic supplies. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.