Senior IT Support Specialist - user accounts and access (Austin, TX)

Northwind Lantern Insurance provides coverage to households and businesses around Austin. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with underwriting files. Working arrangement • Full-time, on a regular day shift. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.