Senior IT Support Specialist - network troubleshooting (Wichita, KS)

We are growing our team at Stonegate West Energy and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. We work closely with regulators and communities. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with outage response. Working arrangement • Full-time, Monday to Friday. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.