Senior IT Support Specialist - network troubleshooting (Tucson, AZ)

We are growing our team at Fernwood Granite Markets and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 37 people based in Tucson. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Full-time, Monday to Friday. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.