Senior IT Support Specialist - network troubleshooting (Tucson, AZ)

Highbridge Rowan Hospitality is a hospitality company in Tucson with restaurants, rooms and catering. We are hiring a Senior IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with guest bookings. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.