Senior IT Support Specialist - network troubleshooting (Tampa, FL)

Redstone Meridian Legal Group provides legal services in Tampa across employment, housing and small-business law, and we need a Senior IT Support Specialist to lead our network troubleshooting. Confidentiality and accuracy are taken very seriously. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Tampa. • Applications are reviewed on a rolling basis.