Senior IT Support Specialist - network troubleshooting (St. Louis, MO)

Greenridge Summit Water Authority operates treatment plants and pipelines around St. Louis, and we need a Senior IT Support Specialist to lead our network troubleshooting. Crews and office staff work closely together. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with water quality. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.