Senior IT Support Specialist - network troubleshooting (Seattle, WA)

We are growing our team at Fernwood Umber Legal Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Confidentiality and accuracy are taken very seriously. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with trust accounts. Working arrangement • Full-time, with a steady weekday schedule. • On site in Seattle. • Applications are reviewed on a rolling basis.