Senior IT Support Specialist - network troubleshooting (Seattle, WA)

Harborlight Forge Hospitality operates hotels and event venues around Seattle. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Promotion from within is common. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with supplier orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.