Senior IT Support Specialist - network troubleshooting (San Diego, CA)

Greenridge Kestrel Water Authority supplies drinking water and treats wastewater for San Diego and nearby communities, and we need a Senior IT Support Specialist to lead our network troubleshooting. Safety and public health guide our decisions. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with meter reading. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • We reply to every applicant.