WWUUUH
Help Me Now

Theme

Magnification

Senior IT Support Specialist - network troubleshooting (remote)

Silverline Drift Civic Services Associates · Remote · full time

Silverline Drift Civic Services Associates is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for constituent requests, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with constituent requests. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Dallas. • We reply to every applicant.

Log in to apply or save this job. Searching and viewing listings stays free.

Between jobs? WUUUH gives you a free ranked action plan, deadlines, and assistance matching with official links. Start free →

Works on slow connections. Together, We Rise.