Senior IT Support Specialist - network troubleshooting (remote)

Amberfield Mill Freight is a Orlando logistics company with trucks, warehouses and dispatch. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer tracking. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Orlando. • Applications are reviewed on a rolling basis.