Senior IT Support Specialist - network troubleshooting (remote)

Ironwood Ashton Legal Group Partners is a law firm in Fort Worth serving businesses and individuals, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Fort Worth. • We reply to every applicant.