Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Northwind Cedar Telecom and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Technicians and office staff share information daily. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Houston. • We reply to every applicant.