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Senior IT Support Specialist - network troubleshooting (remote)

Foxglove Field Water Authority · Remote · contract

Foxglove Field Water Authority is a public water utility serving the Toledo area. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Our work is invisible when it goes well, and we are proud of that. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with meter reading. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Toledo. • Applications are reviewed on a rolling basis.

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