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Senior IT Support Specialist - network troubleshooting (remote)

Summit Quarry Hospitality · Remote · contract

Summit Quarry Hospitality runs guest-focused properties across the Atlanta area. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Promotion from within is common. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with guest bookings. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Atlanta. • We reply to every applicant.

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