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Senior IT Support Specialist - network troubleshooting (remote)

Silverline Nest Markets · Remote · full time

Silverline Nest Markets is a Grand Rapids retailer with stores, a distribution centre and online ordering. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Managers started on the floor. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with store inventory. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Grand Rapids. • We will tell you what to expect at each step of the hiring process.

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