Senior IT Support Specialist - network troubleshooting (remote)

Amberfield Birch Telecom builds and runs fibre and wireless networks in the Philadelphia area. We are hiring a Senior IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 107 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Philadelphia. • We will tell you what to expect at each step of the hiring process.