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Senior IT Support Specialist - network troubleshooting (remote)

Northwind Forge Environmental Services · Remote · contract

Northwind Forge Environmental Services collects and processes waste and recycling around Rochester, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with fleet maintenance. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Rochester. • We reply to every applicant.

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