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Senior IT Support Specialist - network troubleshooting (remote)

Clearpath West Energy Partners · Remote · part time

Clearpath West Energy Partners supplies electricity and gas to homes and businesses around Louisville. We are hiring a Senior IT Support Specialist to take on network troubleshooting. We work closely with regulators and communities. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with billing disputes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with a monthly team day in Louisville. • Applications are reviewed on a rolling basis.

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