Senior IT Support Specialist - network troubleshooting (remote)

Cedar Vale Markets Group operates grocery and general-merchandise stores around Philadelphia. We are hiring a Senior IT Support Specialist to take on network troubleshooting. We like people who know our customers by name. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with store inventory. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with quarterly visits in Philadelphia. • Applications are reviewed on a rolling basis.