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Senior IT Support Specialist - network troubleshooting (remote)

Lumen Clear Inspection Services · Remote · contract

Lumen Clear Inspection Services is an inspection company in Charlotte with field technicians and lab staff, and we need a Senior IT Support Specialist to lead our network troubleshooting. Independence and accuracy are our product. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with test reports. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Charlotte. • Applications are reviewed on a rolling basis.

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