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Senior IT Support Specialist - network troubleshooting (remote)

Fernwood Oak Legal Group · Remote · part time

Fernwood Oak Legal Group is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for court deadlines, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Philadelphia. • We will tell you what to expect at each step of the hiring process.

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